Amy McNair
Baytown Floor Manager
Introducing Amy McNair, Baytown Office Floor Manager
For Reflection’s Amy McNair, the most important question in the sales cycle is, “How would Grandma feel about this?”
“Most of my advertisement is by word-of-mouth,” says Amy, who is Floor Manager for Reflection’s Baytown Office. “I have found that if you treat your customers like your grandmother, i.e., use the manners that your parents taught you, they let others know of your kindness.”
To effectively “run the floor” in Baytown, Amy routinely juggles a myriad of roles and responsibilities, which suits her just fine.
“I greet and assist walk-in customers with copy, fax and printing needs; copy and scan large projects like employee handbooks and company binders; receive payments for customer accounts; typeset Docu Color jobs; print and trim business cards and handle many other responsibilities that involve customer service and project fulfillment,” Amy says. “I also handle all the typical office duties such as managing the cash register, placing orders, faxing orders, filing completed orders and ordering supplies.”
While most commercial printing representatives handle orders by phone or e-mail, Amy’s customer interaction is almost exclusively one-on-one.
“Most of my customers are individuals who walk-in and need to make or fax copies,” Amy says. “I also handle copying services for businesses, such as contractors, who need duplicative sets of blueprints. By far, black-and-white copies are our most popular service, followed by faxing, color copies, oversized blueprints and business cards.”
While no two days are ever alike, Amy does see some patterns to her work week.
“Monday and Fridays are the most hectic days,” Amy says. “Monday customers are trying to fax in payroll information and Friday is when everyone remembers projects that they have to have completed before the weekend. My mornings are usually slower, but steady, and then by 11:30 am, things really pick up until about 2 pm because customers are trying to complete various projects during their lunch hour. At 3:30-4 pm, the pace picks up again because people are trying to make copies before the workday ends.”
Throughout her day, Amy strives to convey a message that Reflection is different from the big-brand copy shop.
“Our Baytown Office is not like the typical large copy store,” Amy says. “We strive to give each customer personalized attention and help them with any project, large or small. I want everyone to know that I am here to help them with any need, no job is silly and all jobs are important.”
